Customer access
Your services, support and account. One secure place.
The Phone Guys customer workspace brings services, support cases, invoices and account context into one secure experience.
The useful difference
Public help at the front. Customer-specific knowledge only after secure authentication.
The customer workspace keeps case and relationship context in Espo CRM, with Ability authoritative for billing. Public Concierge access is deliberately limited to services and approved routes; account and invoice information remains behind secure identity and controlled integrations.
The customer layer
One secure view of the relationship.
The portal is being designed around live services, support continuity and appropriate billing information—with public, customer and staff knowledge deliberately separated.
Services at a glance
A customer-safe view of active Phone Guys services, sites and useful service context.
Support cases
Create or resume one Espo CRM Case and keep the conversation attached as specialists join.
Invoices and billing
Appropriate billing information from Ability, shown only to an authenticated and authorised customer.
Documents and changes
Relevant service documents, agreed changes and requests in a clearer operational history.
Customer Concierge
The same approachable colleague as the public site, with customer context available only inside the secure boundary.
Staff separation
Private operational knowledge remains in a distinct role-controlled staff layer, never blended into customer access.
Espo CRM case continuity
Ability billing authority
Strict public, customer and staff boundaries
Bring us the real situation.