Residents stay connected
Familiar, accessible everyday calling in the room, without asking residents to adapt to a complicated corporate system.
Phone Guys for care
Technology that keeps care close.
Resident-room telephones, resilient Wi-Fi, staff mobility and multi-site communications — designed around the people who live and work there.
Care homesSupported livingCare groupsLater-living communities
Care is the operating context
Make the technology feel simple, even when the system behind it is not.
Residents, relatives, care colleagues and operators need different things from the same estate. Phone Guys joins voice, connectivity, Wi-Fi and support into one understandable design — home by home or across a group.
Colleagues can reach the right person
Call flows, cordless voice and mobile options shaped around shifts, locations and the way support is actually delivered.
Operators see one estate
Standardised networks, resilient connectivity and support context that can travel across multiple homes.
Resident-room telephones
A proper telephone can still be the most human interface.
For many residents, a physical handset is immediate, familiar and reassuring. We can design resident-room calling as part of the wider 3CX and IP-telephony environment, while keeping staff and operational call flows distinct.
- Simple resident and family contact routes
- Room moves and changes handled cleanly
- Reception, staff and resident calling designed together
Everyday communications sit alongside — and do not replace — nurse-call, alarm or other life-safety systems.
One care technology partner
From the resident’s room to the group office.
Choose one starting point or bring us the whole estate. The design remains joined up, and support keeps the context after installation.
Voice
Resident and business telephones
IP handsets, reception, direct routes, 3CX call flows and everyday resident calling shaped as one coherent voice system.
Explore business phones
Staff mobility
Calls that move with the care team
Cordless, mobile and app-based options considered around shifts, shared spaces and the need to reach colleagues without delay.
Explore mobile and voice
Managed Wi-Fi
Coverage with proper boundaries
Resident, guest, staff and managed-device access separated appropriately, with coverage designed for bedrooms, shared areas and outdoor spaces.
Explore care-home Wi-Fi
Connectivity
Primary and backup routes
Fibre, leased lines and resilient alternatives selected around each home’s location and the services that depend on staying online.
Explore connectivity
Connected sites
Network and CCTV in one context
Switching, routing and appropriate communal or perimeter CCTV considered as parts of a supportable site network, with privacy kept visible.
Explore connected-site technology
Support
One route when something changes
Moves, new rooms, new colleagues and faults retain the design history, so the next conversation starts with context rather than repetition.
Open the support route
Designed as one estate
Three experiences. One accountable design.
The resident experience should remain calm, the care team’s tools should remain practical, and the operator needs control across the estate. We design for all three without pretending they are the same user.
Resident
Familiar calling, dependable personal connectivity and clear help when it is needed.
Care team
Reachability, mobility and Wi-Fi designed around the building and the shift.
Operator
Standards, resilience, visibility and one support relationship across sites.
A careful migration
Change the technology without disrupting the home.
Listen on site
Understand the homes, residents, colleagues, existing systems and the difficult corners before prescribing hardware.
Design the boundaries
Separate resident, guest, staff and operational needs while keeping the whole environment supportable.
Pilot and migrate
Plan numbers, rooms, coverage and changeover around the people who still need the home to work throughout.
Support the estate
Keep the service record and design intent together as rooms, staff, sites and requirements change.
Clear answers
Useful questions before the first conversation.
Can residents have a telephone in their own room?
Yes. We can design straightforward resident-room calling within the wider telephone system, including moves and number planning. It is an everyday communications service, not a replacement for nurse-call or life-safety systems.
Can staff, residents and guests use separate Wi-Fi?
Yes. Segmentation and access policies can keep different user groups and managed devices appropriately separated while still using a coherent site network.
Can you standardise technology across several homes?
Yes. We can establish a repeatable core design while surveying each site for local coverage, connectivity and operational differences.
Will you work with our existing systems and suppliers?
That is often essential. We start by mapping what already exists, what must remain, and where responsibility needs to be made clearer before recommending change.
Phone Guys · Care technology
Bring us one home, one problem or the whole estate.
The first conversation can start with resident phones, unreliable Wi-Fi, an upcoming opening or a full technology review.